AN HONEST BRAND OF FAIR AND HANDMADE KNITWEAR

FAQ

The composition of an LN Knits garment differs from product to product and from season te season. 

Fall/winter: Most LN Knits products are made from a beautiful alpaca yarn, which contains a little bit of polyamide to guarantee the strength and quality of the garment.

Spring/summer: During the hot seasons, the LN Knits garments are made from a combination of soft, breathable materials such as baby alpaca yarn, linen, silk and cotton.

Want to know the exact composition of a specific knit? Open up the 'specification' tab next to each product! Every garment comes with a washing label inside with the detailed composition.

As all LN Knits knitwear is handmade, you should be very gentle with it. We use natural materials, so our garments may stretch and fluff a little. Freshen up your knit once in a while, have it dry-cleaned, fold it instead of hanging it, and carefully remove pills one at a time.

If your alpaca garment just needs a bit of freshening up, let it hang outside for a couple of hours. You can also take it to the LN Knits Flagshipstore for a free steaming session in our LG Styler! This will only take 40 minutes.

Fold your alpaca clothing rather than hang it, to prevent it from stretching. To store your alpaca knitwear, use a clean pillow case, a clean paper bag or cardboard box, so the garment can breathe. Don’t ever use plastic or dry-cleaning bags!

To clean your precious knit, we suggest dry-cleaning. But if you dare to take the risk and want to hand wash it yourself, we recommend using mild baby shampoo as a detergent. Let the knitwear dry flat, do not hang it vertically. If needed, you can iron your knit using a damp cloth between the garment and the iron.

Use a small pair of scissors to remove the fluffy balls from your alpaca sweater, one pill at a time. Be careful not to damage the fabric by cutting too close to the surface!

Calculate your size by measuring around your head. Then you can select your Baggy Beanie size:

Size S: 52-54 cm

Size M: 55-57 cm

Size L: 58+ cm

Ordering your favorite alpaca knitwear on the LN Knits webshop is very easy! Once you have selected the size, color and quantity of your selected item(s), click on the Add to cartbutton. When you have finished adding items to your cart, sign in, select a delivery method and a payment method. After your payment has been accepted, you will receive an e-mail confirming your order. You will soon be wearing the softest baby alpaca knitwear!

We are happy to help you with any question you may have. Send an e-mail to hello@lnknits.com and we’ll answer your question as soon as possible!

Yes, but it's super easy! If you purchase an item online for the first time and don't have an account yet, you will have to complete a registration form. After that, a simple login will do to buy the most precious LN Knits products!

Your personal details will only be used for the purposes of managing your LN Knits order and the aftersales service. We will never pass on your details to third parties. 

No worries, you can reset your password easily following the next steps:

1. Click on "Sign in"
2. Click on "Forgot your password?"
3. Enter your e-mail address
4. Use the reset password in the e-mail you have just received
5. Think of a new unforgettable password
6. Confirm your new password and off you go!

You can choose between Pick-up at LN Knits Flagshipstore in Antwerp, Home Delivery, Bpost Pick-up Point and Bpost Parcel Locker:

Pick-up at LN Knits Flagshipstore Antwerp - free
Leopoldstraat 22, 2000 Antwerp, Belgium

Monday to Saturday between 11:00 and 18:00.
Every first Sunday of the month and every Sunday of December between 14:00 and 18:00.

Home Delivery by Bpost - starts at € 6
We will deliver your order within 1-2 working days after receiving your order confirmation.

Bpost Pick-up Point - starts at € 5
We will deliver your order within 1-2 working days to one of the Bpost Pick-up Points in Belgium.

Bpost Parcel Locker - starts at 5
We will deliver your order within 1-2 working days to one of the Bpost Parcel Lockers in Belgium.

When we start packing your order, we will send you a shipment confirmation e-mail with the delivery information and a link to track your order online.

LN Knits ships globally, to all countries/states of Europe, United States of America, Asia, Australia and Africa. Please note that shipping costs may vary depending on your country. LN Knits is not responsible for postal delays due to strikes or a suspension.

For shipments to the rest of the world, you can contact the LN Knits customer services (hello@lnknits.com) for more information about delivery conditions to a specific country. 

We aim to deliver within 2 working days after receiving your order confirmation. 

Shipping costs may vary according to the weight of the package and its final destination.

When ordering online, the total delivery costs will be calculated automatically. You can expect them to be between 5 € and 6 € for orders within Belgium. We offer free shipping for orders over 200 € in Belgium, The Netherlands, Luxembourg and Germany.

For shipments to all other countries/states of Europe, United States of America, Asia, Australia and Africa the delivery costs will vary depending on the destination, the total weight and the volume of your order. All costs will be communicated to you before completing your purchase in our webshop.

Starting from the day your order is delivered, you have 15 calendar days to request a return by sending an e-mail to hello@lnknits.com. Once your return is requested, your package must reach us within 7 calendar days.

Download the return request form (click here) for the complete instructions on how to return your LN Knits order.

Send a return request to hello@lnknits.com within 15 calendar days starting from the day your order was delivered, send us your return package and that’s it! Please note that your returned garment(s) should be unworn and unwashed, in new condition and in its original packaging.

Download the return request form (click here) for the complete instructions on how to return your LN Knits order.

Return costs are carried by the customer. You can choose your own shipping method, but we strongly recommend shipping with tracking option, as you are responsible for the package until it reaches the LN Knits FlagshipstorePlease note that your returned garment(s) should be unworn and unwashed, in new condition and in its original packaging.

Download the return request form (click here) for the complete instructions on how to return your LN Knits order.

Please note that your returned garment(s) should be unworn and unwashed, in new condition and in its original packaging. If your returned products meet these requirements, the purchase price will be refunded within 30 days. Only the amount you actually paid will be refunded.

Download the return request form (click herefor the complete instructions on how to return your LN Knits order.

Shipping costs will only be refunded if you have received another product than the one(s) you ordered, or if you received a damaged product.

Download the return request form (click here) for the complete instructions on how to return your LN Knits order.

No worries! Just send a return request with the size you wish to receive to hello@lnknits.com. Return your item in the wrong size to us. As soon as we’ve received it, we’ll send you a new package with the correct size! Please note that your returned garment(s) should be unworn and unwashed, in new condition and in its original packaging.

Download the return request form (click herefor the complete instructions on how to return your LN Knits order.

The LN Knits webshop offers the following standard payment methods:

Credit cards such as Visa, Mastercard or Amex

Debit cards mentioning the Maestro and/or Bancontact label

Paypal

To pay with PayPal, you'll need to set up an account on www.paypal.com. It’s a free and secure payment method, and it only takes a few minutes to open an account.

Unfortunately, you can’t pay with eco cheques at LN Knits.

Of course! On each gift card you will find a unique code that you can use during the ordering process. After having reviewed and confirmed your order, enter the code in the ‘vouchers’ field when checking out. The value of the gift card will be deducted from the total amount of your order. 

If the total amount exceeds the value of the gift card, you can pay the surplus using other payment methods such as credit or debit cards, or PayPal. If, on the contrary, your gift card value is higher than the total purchasing price, the webshop will automatically generate a new unique code for the remaining amount. You will receive this new gift card code by e-mail, after completing your purchase. In case you lose or accidentally delete the e-mail you can always consult your account on our website.

A payment can only be declined by your bank, this has nothing to do with LN Knits. Depending on the payment method you have chosen, you will also be given a reason for the refusal. You can then contact your bank or select a different payment method. Your order will only be processed once your payment has been confirmed.

You will receive an electronic invoice for each purchase. However, if you wish to receive an invoice that is made out to your company, please contact our customer service department via hello@lnknits.com.

First check whether the confirmation e-mail hasn’t landed in your junk or spam folder. If you haven’t received a confirmation e-mail within 1 hour after your payment, you should contact us via hello@lnknits.com. We will check as quickly as possible if the order has been registered correctly.

LN Knits gift cards are valid for 1 year.

Gift cards cannot be returned, exchanged for cash or any other payment, not even partially.

When your purchase value is smaller than that of your gift card, you will receive a new gift card with the remaining balance. When shopping online, the webshop will automatically generate a new unique code for the remaining amount. You will receive this new gift card code by e-mail, after completing your purchase. In case you lose or accidentally delete the e-mail you can always consult your account on our website.

Yes, you can have a piece put aside in the LN Knits Flagshipstore! We can do this for free for a total of two days. If you want to reserve it for a longer period, we will ask you to pay an advance of 50% for pieces over 100 €. Please note that we can only put pieces aside for a maximum of 7 days.

You can check the availability of a specific product in our webshop or in our LN Knits Flagshipstore, by calling the Flagshipstore at +32 470 71 31 65 or by mailing us at hello@lnknits.com. 

Unfortunately, we can’t give you any update on the stock in our other selling points. If you wish to find out whether a product is available in a specific store, you should contact that store directly. Addresses and telephone numbers are listed on the 'stores' page on this website.

At LN Knits we love to use alpaca wool for our knitwear, because it’s super soft and even warmer than sheep’s wool. Alpaca wool is also hypoallergenic and not itchy at all! Go to one of our stores if you want to feel it yourself!

As hard as it is to believe, alpaca wool is not itchy at all. The baby alpaca wool we use for our LN Knits garments is even softer! Love, love, love!

Well, the Incas must have thought so, as they domesticated the alpaca thousands of years ago. As long as you keep at least two (they get lonely, you know) and take good care of them, alpacas are very fun pets.

For all we know, alpacas can’t do yoga. They do make a very soothing humming sound, though. Ommm.